IT Manager · Infrastructure & Project Leadership
Xhon Pelushi
IT leader with hands-on project management experience delivering enterprise infrastructure, ERP, CRM, e-commerce and networking initiatives across multi-site organisations in manufacturing, retail and distribution.
Sole IT owner combining technical depth with end-to-end project leadership — budgeting, vendor management, stakeholder coordination and cross-departmental planning across finance, operations, warehouse, retail and executive leadership.
- 10+
- Retail locations
- ~200
- Users supported
- Sole
- IT owner
- 3
- ERP migrations led
What I work across
ERP & business systems
- SAP Business One
- BlueCherry
- Oracle NetSuite
- Infor CloudSuite migration
- Dynamics 365 CRM
- Shopify e-commerce
Infrastructure & networking
- LAN/WAN design
- Structured cabling
- Data centre build-out
- Firewalls & managed switching
- Enterprise wireless
- Windows & Linux servers
Cloud, security & continuity
- Microsoft 365
- Azure / Entra ID
- Tenant & email migrations
- Threat monitoring & incident response
- Backup, DR & recovery testing
Project leadership
- Budgeting & cost planning
- Vendor selection & management
- Stakeholder alignment
- Cross-departmental planning
- Procurement
Development & data
- AI agents for workflow automation
- .NET applications
- SQL
- Tableau dashboards
- Process automation
Experience
- Apr 2026 — PresentCurrent
Information Technology Manager
TWP Clothing
- Sole IT owner for a multi-site retail and distribution organisation — corporate offices, warehouse operations and 10+ retail stores, supporting ~200 users
- Leading end-to-end BlueCherry ERP migration from RLM: project timeline, vendor coordination, data mapping and stakeholder alignment across finance, warehouse and retail
- Driving Shopify e-commerce platform migration and integration as part of the wider financial systems transition from QuickBooks to Oracle NetSuite
- Coordinating requirements, chart-of-accounts design and cross-functional validation with finance leadership
- Administering Microsoft 365, network infrastructure and endpoint support across offices, warehouses and retail locations
- Maintaining security posture, backup, disaster recovery and business continuity for business-critical systems
- Managing IT budgets, vendor relationships and procurement across the distributed environment
- Dec 2022 — Mar 2026
Information Technology Manager
ABET Laminati (North America)
- Sole IT owner across 5 locations in the US and Canada (~100 employees), leading cross-departmental initiatives with finance, operations and executive leadership
- Led end-to-end ERP migration from Infor CloudSuite to SAP Business One — timeline, budget, vendor coordination and stakeholder alignment across departments
- Planned, budgeted and delivered a full network infrastructure redesign for an active manufacturing facility — firewalls, managed switches and wireless — coordinating with facility management to minimise disruption
- Led data centre and structured cabling projects for two new facilities (third in rollout), managing vendor selection, cost planning and coordination with construction teams
- Owned migration, configuration and administration of Microsoft Dynamics 365 CRM across sales, operations and leadership stakeholders
- Administered Microsoft 365 and Azure / Entra ID environments; led multiple tenant and email migrations
- Oversaw network security posture across all locations: threat monitoring, endpoint protection, malware prevention and incident response
- Designed and maintained disaster recovery, backup and business continuity strategies, including regular recovery testing
- Led server upgrades across Windows and Linux; built AI agents for workflow automation and internal .NET applications for data collection
- Developed Tableau and SQL analytics dashboards giving leadership operational visibility
- Jan 2022 — Dec 2022
Head of IT Help Desk
Missouri Valley College
- Led help desk operations, managing 2 technicians and student interns; supported ~300 staff and 1,400 students across campus
- Coordinated server upgrades and infrastructure improvements; assisted with wiring and IT infrastructure planning for new and renovated facilities
- Aug 2021 — Dec 2021
IT Help Desk Technician
Missouri Valley College
- Frontline IT support for faculty, staff and students; administered Active Directory accounts, group policies and access permissions
- Built and maintained workstations, servers and classroom technology
Education
- Expected 2026
M.S. Computer Science
University of the Cumberlands
In progress.
- 2020 – 2022
B.S. Computer Science
Missouri Valley College